FAQ
The short answer is yes you have to know how to swim to enter the water. Do you have to be an olympic swimmer? No, you do not. As long as your confident in your swimming skills to be in water over your head - you are permitted to enter the water. You cannot touch the "ground" and even if you could you still can't because you don't want to step on the live coral and harm the reef!
We do not offer group discounts; however, depending on your group size, booking a private charter may be a more cost-effective option. Private charters can accommodate up to 18 guests and offer the added benefit of a personalized experience.
We offer early booking discounts. So if you book a boat in advance before everyone else, you'll receive the best pricing.
We are Hawaii's higest rated & most reviewed snorkel company. Book now while spots are still available!
Be advised you have two options when booking your adventure - a refundable ticket or a non-refundable ticket. Choose the ticket best suited for you based on the following:
Refundable Ticket:
Cancellation: Full refund if canceled up to 48 hours before the trip.
Rebooking: Free rebooking up to 48 hours before the trip.
All cancellation requests must be submitted in writing at least 48 hours before the trip's start. Reservations made within 48 hours are not eligible for a refund.
Non-Refundable Ticket:
Cancellation: No refunds.
Rebooking: Rebooking is allowed up to 48 hours before the trip.
Snorkeling is physically demanding and can create serious health risks for some individuals. This activity is not recommended for those with:
Heart conditions
Pregnancy
High blood pressure
Severe asthma
Obesity
Limited mobility
Recent long-haul travel
Elderly individuals
It’s a good idea to let us know if anyone in your party carries an EPI pen, uses an inhaler, or is diabetic. Please bring all required medication with you, as indicated. Failure to do so may require you to reschedule or forfeit your spot.
No, we cannot store luggage. Please leave all valuables at your accommodations. We provide a gear locker—primarily used for storing snorkel equipment—where you can safely store your shoes and car keys during the trip. We strongly advise against leaving luggage in your vehicle. To ensure a smooth experience, plan your reservations accordingly.
Our captain and crew are fully trained to handle any situation that may arise and will guide you through emergency procedures if needed. Every team member holds current CPR, AED, and Oxygen certifications, along with in-water rescue training—whether as a Divemaster or higher, Level 1 Freediver, or certified lifeguard. You can relax knowing you’re in capable, experienced hands!
Keep in mind we are far from medical services so you should be in good physical and mental health to join the trip.
Loaded question! Yes, we provide all the SNORKEL equipement, i.e., the mask, snorkel, and fins. You need to provide and wear your own swim wear (bathing suit, bikini, swim trunks).
Arrive in your swimwear prepared to go snorkeling! We recommend wearing sun-protective clothing on top of your swimwear to protect yourself from the strong Hawaiian sun.
Unfortunately, no. Your safety is our top priority. While we appreciate your adventurous spirit, we must prioritize your well-being. If you have an injury, you will not be permitted to board or enter the water (depending on the nature of the injury), and no refund will be provided. This decision is at the discretion of the Captain and crew.
If you're unsure whether your injury qualifies—simply having one means the answer is no.
Injuries such as broken bones, dislocations, sprains, or recent surgeries (e.g., new knees or hips) are not permitted. This list isn’t exhaustive—you must be in good physical condition to participate in our tours.